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Shipping rules and logistics

Domestic orders on TXGA's official website are delivered by SF Express. Overseas orders will be shipped by DHL or FedEx according to the actual situation.

When you submit an order on the TXGA official website, the shipping cost for this order will be displayed in the lower right corner according to the selected address.

Shipping rules in China:

In Guangdong area, free shipping if the actual payment is over RMB 168,  RMB15 for shipping if the order amount is less than RMB 168

In Central China, East China, and South China, free shipping if the actual payment is over RMB 168, RMB 25 for shipping if the order amount is less than RMB 168.

In North China, Northeast, Southwest, and Northwest China, free shipping if the actual payment is over RMB 168, RMB 25 for shipping if the order amount is less than RMB 168.

In remote areas (Inner Mongolia, Jilin, Heilongjiang, Tibet, Gansu, Xinjiang, Qinghai, Ningxia), the actual payment is RMB 200, and the shipping fee is RMB 30.

For Hong Kong and Macau, free shipping if the actual payment is over US$200, US$21 for shipping if the order amount is less than US$200.

For Taiwan, free shipping if the actual payment is over US$300, US$30 for shipping if the order amount is less than US$200.

Shipping rules for overseas orders:

In Japan, free shipping if you pay US$300 or more, if you don’t, you will need US$28 for shipping.

In South Korea, free shipping if you pay US$300 or more, if you don’t, you will need US$30 for shipping.

In India, free shipping if you pay US$650 or more, if you don’t, you will need US$60 for shipping.

In South Asia (Brunei, Indonesia, Cambodia, Malaysia, Philippines, Singapore, Thailand, Vietnam), free shipping if you pay US$300 or more, if you don’t, you will need US$31 for shipping.

In Oceania (Australia, New Zealand), free shipping if you pay US$450 or more, if you don’t, you will need US$44 for shipping.

In Americas (United States, Canada, Mexico), free shipping if you pay US$500 or more, if you don’t, you will need US$48 for shipping.

In the Middle East (United Arab Emirates, Afghanistan, Bahrain, Egypt, Israel, Jordan, Kuwait, Libya, Oman, Qatar, Saudi Arabia, Turkey), free shipping if you pay US$600 or more, if you don’t, you will need US$63 for shipping.

In Europe (Andorra, Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Gibraltar, Greece, Croatia, Hungary, Ireland, Iceland, Italy, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Malta, the Netherlands, Norway, Poland, Portugal, Sweden, Slovenia, Slovakia, United Kingdom, Vatican), free shipping if you pay US$650 or more, if you don’t, you will need US$66 for shipping.

If your country or region is not listed above, please consult the sales customer service for specific shipping rules.

If you have any special requirements for delivery, please be sure to contact our pre-sales customer service in advance for consultation.

Check the receiving information carefully before payment. If you need to change the address, please contact customer service in time. We will try our best to contact the courier company for negotiation. If the address modification application is submitted after the order package is sent, the success of the modification cannot be guaranteed.

The cost incurred due to address modification shall be borne by the customer.

 

TXGA will not be liable for delays or returns due to the following reasons:

1. The delivery is delayed due to remote areas and inconvenient transportation;

2. The package is delayed or undelivered due to the buyer's reasons (such as changing the delivery address, unknown address, incorrect address, failure to contact, rejection, no recipient, etc.);

3. Delivery is delayed due to delivery resistance (the recipient address does not allow delivery personnel to enter, delivery is not accepted on rest days/public holidays, etc.);

4. Delays caused by force majeure ("Force Majeure" refers to unforeseen, unavoidable or insurmountable objective circumstances and other objective circumstances that affect delivery time and cause package delivery delays, including but not limited to national or regional air or ground transportation systems Control or interruption, communication system interference or failure, government actions, changes in postal administration policies, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog and other similar events).

Tariff rules:

Import duties on overseas orders will be borne by the buyer. 

About delivery:

Spot products on TXGA's official website can be shipped on the same day. When placing an order for non-spot products, please pay attention to the specific delivery date of the order.

 

Logistics query:

Go to the TXGA personal center, click Order Center, My Order, to view the order details. Click View Logistics to grasp the specific logistics progress of the order.