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Shipping rules and logistics

Domestic orders on TXGA's official website are delivered by SF Express. Overseas orders will be shipped by FedEx according to the actual situation.

 

When you submit an order on the TXGA official website, the shipping fee of the order will be displayed in the lower right corner according to your selected address.

 

Shipping rules in China:

 

In the Guangdong area, free shipping will be available if the actual payment is over RMB 168, and RMB15 will be charged for shipping if the order amount is less than RMB 168

 

In Central China, East China, and South China, free shipping will be available if the actual payment is over RMB 168, and RMB 25 will be charged for shipping if the order amount is less than RMB 168.

 

In North China, Northeast, Southwest, and Northwest China, free shipping will be available if the actual payment is equal to or above RMB 168, or RMB 25 will be charged for shipping.

 

In remote areas (Inner Mongolia, Jilin, Heilongjiang, Tibet, Gansu, Xinjiang, Qinghai, Ningxia) and others, if the actual payment is RMB 200 or less, the shipping fee will be RMB 30.

 

For Hong Kong and Macau, free shipping will be available if the actual payment is equal to and above US$200, or a US$21 shipping fee will be charged.

 

For Taiwan, free shipping will be available if the actual payment is equal to and above US$300, or a US$30 shipping fee will be charged.

 

Shipping rules for overseas orders:

 

To Japan, free shipping will be available if your order price reaches US$300 or more, or you will need to pay US$28 for shipping.

 

To South Korea, free shipping will be available if your order price reaches US$300 or more, or you will need to pay US$30 for shipping.

 

To India, free shipping will be available if your order price reaches US$650 or more, or you will need to pay US$60 for shipping.

 

To South Asia (Brunei, Indonesia, Cambodia, Malaysia, Philippines, Singapore, Thailand, Vietnam), free shipping will be available if your order price reaches US$300 or more, or you will need to pay US$31 for shipping.

 

To Oceania (Australia, New Zealand), free shipping will be available if your order price reaches US$300 or more, or you will need to pay US$30 for shipping.

 

To the Americas (United States, Canada, Mexico), free shipping will be available if your order price reaches US$500 or more, or you will need to pay US$70 for shipping.

 

To the Middle East (United Arab Emirates, Afghanistan, Bahrain, Egypt, Israel, Jordan, Kuwait, Libya, Oman, Qatar, Saudi Arabia, Turkey), free shipping will be available if your order price reaches US$600 or more, or you will need to pay US$63 for shipping.

 

To Europe (Andorra, Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Gibraltar, Greece, Croatia, Hungary, Ireland, Iceland, Italy, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Malta, the Netherlands, Norway, Poland, Portugal, Sweden, Slovenia, Slovakia, United Kingdom, Vatican, Romania), free shipping will be available if your order price reaches US$650 or more, or you will need to pay US$66 for shipping.

 

If your country or region is not listed above, please consult our sales customer service team for specific shipping policies.

 

If you have any special requirements regarding delivery, please be sure to contact our pre-sales customer service team in advance for consultation.

 

If the settlement is in RMB and your order amount (excluding the shipping fee) is less than RMB 10, an additional service fee of RMB 5 will be charged.

 

If the settlement is in US dollars and your order amount (excluding shipping) is less than US$5, a service fee of US$2 will be charged.

 

Please be reminded to check the receiving information carefully before carrying out a payment. If you need to change the address, please contact our customer service in time and we will try our best to contact the courier company for flexible delivery services. If the address modification application is submitted after the order package is sent, the success of the modification cannot be guaranteed.

 

The cost incurred due to address modification shall be borne by the customer.

 

TXGA will not be liable for delays or returns due to the following reasons:

 

1. The delivery is delayed due to the remoteness of your place and inconvenient transportation;

 

2. The package is delayed or undelivered due to the buyer's reasons (such as changing the delivery address, unknown address, incorrect address, failure to contact, rejection, no recipient, etc.);

 

3. Delivery is delayed due to unexpected resistance (the recipient address does not allow delivery personnel to enter, delivery is not accepted on rest days/public holidays, etc.);

 

4. Delays caused by force majeure ("Force Majeure" refers to unforeseen, unavoidable or insurmountable objective circumstances and other objective circumstances that affect delivery time and cause package delivery delays, including but not limited to national or regional air or ground transportation systems Control or interruption, communication system interference or failure, government actions, changes in postal administration policies, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events and irresistable accidents).

 

Tariff rules:

 

Import duties on overseas orders will be borne by the buyer. 

 

About delivery:

 

All products in stock on TXGA's official website are available to be shipped on the same day. When placing an order for out-of-stock products, please pay attention to the specific delivery date of your order.

 

 

Logistics query:

 

Go to the TXGA personal center and go through the following steps to click order center to view my Order and its detailed information. Click view logistics to view the current specific logistics progress of your order.